Returns
At LOOK 10, your satisfaction is important to us. Whether you’ve ordered a personalized product or selected an item from our collection, we’re here to make your shopping experience simple and hassle-free. Please see the information below to understand our returns and refund policy.
Personalised Returns
All personalized products at LOOK 10 are made specially for you based on your selected design, photos, or customization. As each product is made-to-order, we generally do not accept returns or exchanges for personalized items.
However, if your order arrives damaged, defective, incorrect, or has any other issue, please contact us within 3 days of delivery. Our team will review the issue and work with you to find a suitable resolution.
Non-Personalized Item Returns
We understand that sometimes a product may not meet your expectations. That's why LOOK 10 offers a 7-day return window for eligible non-personalized products.
If you wish to return an eligible item, please contact our customer support team within 7 days of delivery, and we’ll guide you through the return process.