Privacy Policy

Last Updated: August 21, 2026

At LOOK10, operated by LOOK10 INDIA PVT LTD, we respect your privacy and are committed to handling your personal information with care and responsibility.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, request a personalised product, or communicate with us.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Your name, email address, phone number, billing address, and shipping address.

  • Payment and transaction details required to process your order.

  • Account information and preferences.

  • Information about products you browse, add to your cart, purchase, return, exchange, or cancel.

  • Messages, enquiries, reviews, or other information you provide when contacting us.

  • Device, browser, IP address, and website usage information.

  • Information submitted for personalised products, including names, photographs, messages, artwork, or other custom content.

We may collect information directly from you when you place an order, create an account, fill out a form, contact us, or provide content for a personalised product.

How We Collect Your Information

We may also collect certain information automatically when you use our website through cookies and similar technologies.

In some cases, information may also be received from trusted service providers that help us operate our website, process payments, fulfil orders, analyse website activity, or deliver products to you.

  • Processing and confirming your orders.

  • Creating and producing personalised products.

  • Processing payments.

  • Arranging shipping and delivery.

  • Managing returns, exchanges, or cancellations.

  • Communicating with you about your orders or enquiries.

  • Providing customer support.

  • Improving our products, services, and website experience.

  • Sending relevant offers, updates, and promotional communications where permitted.

  • Preventing fraudulent, unauthorised, or unlawful activity.

  • Meeting legal and regulatory requirements.

We use your information to provide you with a smooth and reliable shopping experience. This may include:

How We Use Your Information

Some LOOK10 products may be customised using photographs, names, messages, artwork, or other content provided by you.

Personalised Products

We use this information only as necessary to create, process, and deliver your personalised order.

By submitting personalised content, you confirm that you have the necessary permission or rights to use and share that content with us.

Payments made through our website may be processed by secure third-party payment service providers.

Payment Information

LOOK10 INDIA PVT LTD does not intentionally store complete credit card, debit card, or other sensitive payment credentials on its own systems.

Sharing Your Information

We do not sell your personal information.

  • Payment processing partners.

  • Shipping and delivery partners.

  • Website and technology service providers.

  • Customer support and order fulfilment partners.

  • Analytics or marketing service providers, where applicable.

  • Government authorities or other parties when required by law.

However, we may share necessary information with trusted service providers who help us operate our business, including:

We only share information when necessary for legitimate business, operational, security, or legal purposes.

Our online store and website are hosted and supported through Squarespace. As part of providing and maintaining our website and online services, certain information may be processed by Squarespace and other service providers involved in operating the website.

Our Website Platform

These service providers may process or store information in locations outside your state or country, subject to their applicable privacy and security practices.

Our website may use cookies and similar technologies to ensure the website functions properly and to improve your browsing experience.

Cookies

Cookies may help us remember your preferences, understand how visitors use our website, and improve the performance and functionality of our services.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites or services.

Once you leave our website, their own privacy policies and practices will apply.

LOOK10 INDIA PVT LTD is not responsible for the privacy, security, or content of external websites.

We encourage you to review the privacy policy of any third-party website you visit.

However, no online platform or electronic system can provide a guarantee of absolute security. While we take appropriate steps to safeguard your information, we cannot guarantee complete security at all times.

We take reasonable measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

Keeping Your Information Secure

How Long We Keep Your Information

We retain your personal information only for as long as reasonably necessary to:

  • Process and complete your orders.

  • Provide customer support.

  • Maintain business and transaction records.

  • Comply with legal or regulatory obligations.

  • Resolve disputes or enforce our policies.

The period for which information is retained may vary depending on the nature of the information and why it was collected.

Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Request a copy of your information, where applicable.

  • Opt out of promotional or marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email.

Even if you opt out of marketing communications, we may still contact you regarding your orders, account, payments, or other important service-related matters.

We do not knowingly collect personal information from children without appropriate authorisation. If you believe that a child has provided us with personal information, please contact us so that we can review and address the matter.

Our website and services are not intended for individuals who are not legally permitted to enter into transactions under applicable law.

Children's Privacy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, or legal requirements.

Changes to This Privacy Policy

Any updates will be posted on this page, along with a revised Last Updated date.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Contact Us

LOOK10 INDIA PVT LTD
PAP-A-323, Pawane MIDC
Navi Mumbai – 400710
Maharashtra, India

Phone: +91 90761 75083

We will make every reasonable effort to respond to your enquiry as soon as possible.