Refund Policy
We hope you love every LOOK10 product you purchase. However, if something isn’t quite right, you may request a return within 7 days of receiving your order.
RETURNS
To be eligible for a return, all items must be returned unused, unopened, undamaged and in their original packaging and condition. We reserve the right to refuse a return, exchange or refund if the product is returned in a condition that makes it unsuitable for resale.
To start a return, please contact our Customer Care team with your order details. Once your return is received and inspected, we will notify you whether it has been approved. If approved, your refund will be processed to your original method of payment.
Please note that once the return period has expired, unfortunately, we will be unable to accept your return.
Please allow 5–10 working days for the refunded amount to appear in your account, depending on your bank or payment provider.
We always aim to make the returns process as simple as possible. However, in the unlikely event that an item is returned to us in an unsuitable condition, we may be unable to issue a refund or may need to return the item to you.
Please note that personalised, customised and made-to-order products are non-returnable, unless they arrive damaged, defective or incorrect. Gift cards are also non-returnable.
We take great care to ensure that every LOOK10 product reaches you in perfect condition. However, if your item arrives damaged, defective or incorrect, please contact our Customer Care team within 48 hours of delivery.
FAULTY OR DAMAGED GOODS
To help us resolve the issue quickly, please provide your order number along with clear photographs or videos showing the product and any damage.
After reviewing your request, we will provide the most appropriate solution, which may include a replacement, exchange or refund.
Please do not return any damaged or faulty products without first contacting our Customer Care team, as this may delay the resolution of your request.
Please note that damage caused by normal wear and tear, accidents, misuse, improper handling or failure to follow product care instructions will not be considered a manufacturing fault.
If you have received confirmation that your refund has been processed but the amount has not yet appeared in your account, we recommend first checking with your bank or payment provider, as processing times may vary.
MISSING A REFUND?
If you have already done this and still have not received your refund, please contact our Customer Care team with your order details. We will be happy to look into the matter and assist you.
CANCELLED ORDERS
If you need to cancel your order, please contact us as soon as possible.
Orders can only be cancelled before they have been processed, dispatched or sent into production. Once a personalised, customised or made-to-order product has entered production, it cannot be cancelled, modified, returned or refunded.
Where an eligible cancellation is approved, the refund will be processed back to the original method of payment.
If you have any questions about returns, refunds, damaged products or cancellations, please get in touch with our Customer Care team. We’re always happy to help and will do our best to ensure your experience with LOOK10 is a pleasant one.
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